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Customer Service

REPAIR SERVICE


We hope that you are completely satisfied with your SABOTEUR products. 


We offer repair services in our in-house workshop. Following a professional inspection, we will let you know whether statutory rights in respect of defects (warranty) apply, or whether the only option is a repair subject to a charge. For repairs subject to a charge, you will receive a non-binding quote in advance. For purchases made on or after 1 August 2026, SABOTEUR does not provide a voluntary manufacturer’s warranty; for earlier purchases, any warranty promised at the time of purchase remains valid in accordance with the terms and conditions applicable at that time.

A repair at your own expense is only possible if the product can be repaired professionally and the necessary spare parts are available. Previous repairs or modifications carried out by third parties will only preclude service if they prevent the product from being repaired professionally or if the damage to be rectified was caused by such repairs or modifications.

We will endeavour to deal with your enquiry as quickly as possible.

In the event of a potential statutory defect, please contact our Customer Service before returning the item. Before we carry out statutory rectification, we will inform you of your right to choose between repair and replacement. If rectification is carried out by repair, the original limitation period for claims for defects is extended once by twelve months.

 

Defective goods can be returned directly to us for repair. Please proceed as follows:


  1. Fill in the service form and note the return reason as well as the return quantity.
  2. Place the goods to be returned as well as the service form in the package and pack it safely. 
  3. Please check with our Customer Service team in advance regarding the delivery method. In the case of statutory claims for defects, the statutory rules on who bears the costs apply. If a repair is subject to a charge and falls outside the scope of statutory liability for defects, you will be responsible for the cost of returning the item. Please return your items by registered mail to the following address:

THOMAS SABO GmbH & Co. KG

c/o SABOTEUR

Silberstraße 1

91207 Lauf / Pegnitz

Deutschland 


Please keep the shipping receipt well for any queries.

We shall be liable for damage, loss or theft during transport organised by you in accordance with the statutory provisions.


RESTORATION SERVICE FOR JEWELLERY


SABOTEUR offers the exclusive fee-based restoration service. 

We intensively clean and polish the jewellery. Restoration treatment is carried out within our in-house jewellery workshop.

We would be happy to make you a non-binding offer. 


If you would like to send goods directly to us for restoration, please proceed as follows: 


  1. Fill in the service form and note the return reason as well as the return quantity.
  2. Place the goods to be returned as well as the service form in the package and pack it safely. 
  3. Please agree on the delivery method with our Customer Service team in advance and send the item, securely packed in a trackable parcel, to the following address:

THOMAS SABO GmbH & Co. KG

c/o SABOTEUR

Silberstraße 1

91207 Lauf / Pegnitz

Deutschland 


Please keep the shipping receipt well for any queries.

We shall be liable for damage, loss or theft during transport organised by you in accordance with the statutory provisions.


Further important information: 


  • In the case of a chargeable refurbishment, you may also be charged the return postage costs, which were notified to you in advance. These costs may also apply if you do not accept the quote.



REVISION SERVICE FOR WATCHES


SABOTEUR offer the exclusive fee-based service of the revision for your watch. This is carried out in our in-house watch workshop.

We would be happy to make you a non-binding offer. 

Please note that the first revision after one year after purchase is free of charge for our SABOTEUR customers. This is a separate, voluntary service and does not constitute a manufacturer’s warranty. Your statutory rights in respect of defects remain unaffected.


The revision includes:


  • Cleaning and refreshment of case and watch strap
  • Maintenance and adjustment of the automatic movement
  • Replacement of all sealing gasket-relevant parts and water resistance test

If you would like to use our revision service, please proceed as follows: 


  1. Fill in the service form and note the return reason as well as the return quantity.
  2. Place the goods to be returned as well as the service form in the package and pack it safely. 
  3. Please agree on the delivery method with our Customer Service team in advance and send the item, securely packed in a trackable parcel, to the following address:

THOMAS SABO GmbH & Co. KG

c/o SABOTEUR

Silberstraße 1

91207 Lauf / Pegnitz

Deutschland 


Please keep the shipping receipt well for any queries.

We shall be liable for damage, loss or theft during transport organised by you in accordance with the statutory provisions.


Further important information: 


  • In the case of a chargeable repair, you may also be charged the return postage costs, which were notified to you in advance. These costs may also apply if you do not accept the quote.



STATUTORY RIGHTS IN RESPECT OF DEFECTS (LEGAL GUARANTEE)


Statutory rights relating to defects apply to faulty products. These rights are enforceable against the seller. For purchases made in the SABOTEUR Online Shop, THOMAS SABO GmbH & Co. KG is your seller and point of contact.

As part of the remedy, you may generally choose between the rectification of the defect (repair) and the supply of goods free from defects (replacement). This right of choice may be restricted in accordance with statutory requirements, in particular where rectification is impossible or would entail disproportionate costs.

The statutory remedy is provided to you free of charge. The seller shall bear the necessary costs, in particular transport, labour and material costs, in accordance with statutory provisions.

Before carrying out statutory rectification, we will inform you of your right to choose between repair and replacement. If the defect is rectified by repair, the original limitation period for claims for defects shall be extended once by twelve months in accordance with statutory provisions.

If the rectification fails, is refused or if the other statutory conditions are met, you may, in particular, be entitled to withdraw from the contract, claim a price reduction or claim damages.

Normal wear and tear, loss, theft, improper handling or damage caused subsequently do not, in themselves, give rise to any statutory rights in respect of defects. Repairs or alterations carried out by third parties do not affect your statutory rights in respect of defects.

Normal wear and tear, loss, theft, improper handling or damage caused subsequently do not, in themselves, give rise to statutory rights in respect of defects. Repairs or alterations carried out by third parties do not automatically invalidate statutory rights in respect of defects; the decisive factor is, in particular, whether the damage claimed was caused by such repairs or alterations.

Please contact our Customer Service before sending the item in and, if possible, have proof of purchase to hand. This helps us to identify the date of purchase and the seller, and to assess your statutory rights in respect of defects.

SABOTEUR does not provide a voluntary manufacturer’s warranty for purchases made on or after 1 August 2026. For older purchases where a voluntary warranty was provided at the time of purchase, the warranty terms in force at that time continue to apply.